This course is designed to teach and certify students in the discipline of IT service-oriented management. Over the last 10 years, the world has witnessed a tremendous growth in data. This growth has led to a dependency in technology (HW/SW). A major pitfall of dependency in technology is if an organization grows too fast without following an industry best practice in IT Service management framework, there will be a high probability of a company to implode with major companywide issues. The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT Service Management. The integration of ITIL into a business provides an end to end guidance on how to run and structure an information technology division/department to realize business change, transformation, and growth.
The course will cover a broad range of topics including congestion control, routing, analysis and design of network protocols (both wired and wireless), data centers, analysis and performance of content distribution networks, network security, Wide Area Networking, network operating system, network management and administration, and the internet of things. The focus will be on advanced networking principles that include design, setup, operations, and maintenance networks for an organization. This course will use WIRESHARK Analysis tool for troubleshooting and resolving issues on topics such as application layer protocols, transport layer protocols, network layer protocols, link layer protocols, and wireless protocols.
After having a conceptual and operational knowledge of relational databases, this course works on databases that store the data in another format, different to the relational tables. This allows unstructured data, like images and documents be managed by the database. Practical, hands-on experience is included by using a NoSQL database like MongoDB or other. In this class we will be using a Graph Database neo4j.