This
course is designed to teach and certify students in the discipline of IT service-oriented
management. Over the last 10 years, the world has witnessed a tremendous growth
in data. This growth has led to a dependency in technology (HW/SW). A major
pitfall of dependency in technology is if an organization grows too fast
without following an industry best practice in IT Service management framework,
there will be a high probability of a company to implode with major companywide
issues. The IT Infrastructure Library (ITIL) is the most widely accepted
approach to IT Service Management. The integration of ITIL into a business
provides an end to end guidance on how to run and structure an information
technology division/department to realize business change, transformation, and
growth.
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